Frequently Asked Questions

Q: Do you only see children?
A: No. We see children, teens, adults, couples, and families. You do not need to be affiliated with any particular medical practice to partake in services offered by The Well. 

Q: Do you take insurance?
A: Many of our providers accept insurance. The Well’s providers each accept a range of insurance coverage options, including: Blue Cross and Blue Shield, Harvard Pilgrim, Allways/Mass General Brighams, United Healthcare, Masshealth, Tufts, Cigna PPO, Carelink, and GIC Navigator. If your insurance is not covered, you may be able to request your insurance to approve an Out of Network Provider, or you may be able to pay with a Flexible Spending Account. Financial assistance from The Well is also available. See Fees and Policies for details. 

Q: Are you a religious organization?
A: As a holistic wellness center, we believe that care of the mind, body, soul, and spirit is key to transformation. Our spiritual care practices are rooted in Christian teaching and Biblical concepts,  but we welcome people of all faith traditions; you do not need to share our beliefs in order to receive care at The Well. Many clients are open to exploring spirituality as part of their treatment, but many choose not to. Whether you want to explore spirituality as part of your therapy is completely up to you. 

Q: Why are you a nonprofit? 
A: We are a 501(c)3 nonprofit organization that is organized for charitable community development purposes.  Rather than a "counseling center," we are a holistic wellness center that supports clients as they seek to be more well. Because of the generous support of the community, we're able to financially assist families as they seek care at The Well. Even when insurance is accepted, paying weekly co-pays can be very challenging for many families, especially when more than one member of the family is receiving services, which is often times the case. And despite the growing availability of evidence-based research that validates their effectiveness, a variety of our services, like meditation, mindfulness, and yoga, are not covered by insurance. It's our mission to help members of our community access these services so that they can experience quality care of the mind, body, and spirit.